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Service Level Guarantee
- Reservation & Payment Terms and Conditions
Customers wishing to book via www.Lodging.it or one of the sites in the 4tourist.net network, may confirm the reservation directly with our Tour Operator via fax (+39 050 3869005) by following the instructions in Rules of Reservation.
The terms of the reservation, summarised in the voucher form faxed by the customer, will be accepted only upon receipt by fax of the confirmation of payment by bank transfer, or receipt of the details of a valid credit card, according to the payment conditions pre-specified by the property. The reservation will only be accepted after the prior express confirmation of the availability of the accommodation by the management of the chosen property.
The reservation will specify the exact information of the customer reserving, the total amount of the stay [in Euro] and the amount paid as security deposit.
The reservation must be made within 48 hours of the confirmation of availability by the management of the property otherwise the dates will be considered by 4tourist.net as available for other customers.
The total amount payable for the stay must be paid within the time limit specified in'Conditions and Payment Policy' of the chosen property.
Within 4 working days the staff at 4tourist.net will comunicate via email to the customer that their details have been successfully received and forwarded to the property, including all contact details allowing the property to contact the guest.
- Prices and Seasons
The published prices of the property on the web site and on the server of 4tourist.net are per day or per week, according to the individual property. The minimum stay for periods during the high and low season are defined for each property according to the room type.
Horse trekking holidays that carry over periods of two different seasons, will be calulated by applying the appropriate tarif to the days that fall in the different time periods.
- Facilities
Electricity, water and final cleaning are included in the prices except if otherwise specified on the web pages of the property.
Extra services such as 'full board', heating and daily cleaning services are charged by consumption.
4tourist.net strongly advise that customers carefully read the pages 'Prices and Conditions', 'Facilities'and 'Prices' of the individual property. 4tourist.net takes every care to ensure the prices and services are accurate, however cannot be held responsible for any ommissions or inaccuracies found in these sections.
- Description of the Property
4tourist.net takes every care in presenting the most detailed and accurate information about the property on the web site, however does not take responsibility for the accuracy of the descriptions.
The information on prices, cancellation penalties, check-in and check-out times, and payment conditions are the sole responsibility of the property who is able to modify all of the aforementioned at any time via the Control Panel interface.
Most of the properties in the Agriturismo.net catalogue have been
renamed with a fictional name. This is done with the express agreement
of the property owners, in order for 4tourism s.r.l. to guarantee
contractural services to the property owners.
- Arrival and Departure
The reception area or check-in will be at the property reserved unless otherwise indicated in the web pages of the property, or otherwise agreed with the property.
Information about the exact location and instructions on how to arrive will be provided by the property immediately upon the receipt of the voucher confirming the reservation.
A representative of the property will be present at the agreed reception area and will accompany guests to the reserved accommodation, will provide the guests with keys, and will supply all information regarding the facilities of the property to the guests.
The keys will be given to the guests upon presentation of their confirmation voucher at check-in.
The guest must also provide some form of official identification, such as an identity card or passport.
It is very important to advise well in advance the expected arrival time at the property, particularly if it is outside the normal reception hours as specified in the terms and conditions pertaining to 'Arrival and Departure' found in the web pages of the property.
In the case that the guest will not able to occupy the accommodation durino the period of the reservation, or that the guest arrives late or is compelled to leave early, due to transport difficulties, or personal reasons, it will not be possibile to refund part of the amount paid for the stay, unless otherwise specified in the Terms and Conditions of the property reserved, as published on the web pages of the property.
- Cancellation Penalties
The guest is able to cancel the reservation within the stated in the Terms and Conditions of the accommodation reserved.
Any cancellation penalty will be applied according to the terms and conditions stated on the website pages, and in particular to cancellations made shortly before the date of check-in.
4tourist.net strongly advises a careful reading of the Cancellation Penalties of the each property to be reserved, before the reservation form is submitted.
- Reservation Transferability
The reservation is non transferable to any other person who is not named on the reservation.
However in the case that the guest is not able to use the reservation, and unless otherwise specified in the Terms and Conditions of the reserved accommodation, it is possible to transfer the reservation to a third party, (relatives or friends) only by requesting the issuance of a new confirmation voucher in the names of the third party to which the reservation is to be transferred.
To suspend the reservation for one year, or to modify the dates of the stay make a request directly to the management of the reserved accommodation.
- Guarantees and Responsibities of 4tourist.net
4tourist.net acts as the intermediary for the reservation between the guest and the property and is committed to guaranteeing maximum speed and clarity of the exchange of information in the interests of both parties.
For this 4tourist.net carefully selects properties according a wide range of criteria to ensure the best experience for our Clients.
4tourist.net is committed to managing the process of reservation on behalf of the properties and to not request other compensation from the customers that reserve via the 4tourist.net network for the service provided.
4tourist.net is committed to providing all the necessary information for the customer who wishes to reserve with www.Lodging.it and to help in the process of finding a property that matchs the customer's requirements, with availability requests and information, contact with the property and the reservation(s) itself.
For any communication, complaint, or advice on the facilities provided by 4tourist.net and the properties in the catalogue, Customer Service is available during office hours, Monday to Friday, from 9:00 a.m. to 6 p.m. or alternatively via email.
- Data Protection & Privacy Policy
All personal information acquired by 4tourist.net will remain confidential according to the law 196/2003 and any information will be used 4tourist.net only to make availability and reservation requests.
The personal information will not be shared with any third parties and customers have the right to request elimination of their information at any time. | |
